قياس جودة الخدمات التعليمية من وجهة نظر الطلاب دراسة ميدانية

اولا المراجع العربية

[1] معلا, ناجي, (2007) الأصول العلمية للتسويق المصرفي, المؤسسة العلمية للتجليد, عمان, ص357.

[2] الطالب, صلاح عبد الرحمن, (2004) " قياس جودة الخدمات المصرفية الإسلامية في المملكة الأردنية الهاشمية" مجلة الفقه الإسلامي , المجلد العاشر،العدد الأول، ص5

[3] العجارمة, تيسير, (2005) التسويق المصرفي بين النظرية والتطبيق, دار وائل للنشروالتوزيع عمان.

[4] عبد المحسن، توفيق،(2002) قياس الجودة والقياس المقارن أساليب حديثة في المعايرة والقياس، دار الفكر العربي، القاهرة، ص17.

[5] الحداد، عوض،(1999) تسويق الخدمات المصرفية، البيان للطباعة والنشر، القاهرة، ص3.

[6] الخالدي، أيمن، (2006) "قياس مستوى جودة خدمات المصارف الإسلامية العاملة في فلسطين من وجهة نظر الطلاب" رسالة ماجستير غير منشورة، الجامعة الاسلامية غزة.

[7] أبو معمر, فارس محمود, (2005) " قياس جودة الخدمات في البنوك العاملة في قطاع غزة ", مجلة الجامعة الإسلامية, سلسلة العلوم الإنسانية, المجلد13, العدد الأول , ص78.

ثانياً : المراجع الأجنبية والالكترونية:

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