Analysis of the Challenges of Implementing Total Quality Management in Libyan Institutions (Tripoli): A Field Study

Abstract

This study aimed to analyze the challenges of implementing Total Quality Management (TQM) in Libyan institutions in the city of Tripoli, focusing on administrative, technical, and cultural obstacles and their impact on service quality and organizational performance. The study adopted a descriptive-analytical approach, collecting data through a field questionnaire directed at senior and middle management employees, supported by semi-structured interviews and documentary analysis. The data were analyzed statistically using SPSS. The results indicated that the main challenges include weak organizational structure, lack of training, resistance to change, weak information systems, limited resources and technology, difficulty in performance measurement, traditional organizational culture, economic and political factors, and gaps between international standards and local institutional requirements, all of which significantly affect service quality and performance efficiency.